Travel & Tourism Website Accessibility & ADA Compliance Guide

280+

Annual Lawsuits

Up 23% year-over-year

Trend

$22,000-$38,000

Avg Settlement

Flight and hotel search must be 100% keyboard accessible

Date pickers must work with keyboard and announce dates to screen readers

Filter options (price, amenities, accessibility) must be keyboard accessible

Booking confirmation must announce total cost and trip details

Accessibility requirements (accessible rooms, vehicle) must be searchable

Itinerary display must be accessible with clear structure

Keyboard users cannot select travel dates. Cannot complete search. Locked out of booking.

Travelers with disabilities cannot search for accessible accommodations. Must call to find accessible rooms. Inconvenient and time-consuming.

Keyboard users cannot select seats. Cannot board flights easily. Accessibility barriers.

Screen reader users don't receive confirmation. Don't know booking details or confirmation number. Causes anxiety and follow-up calls.

Keyboard users cannot escape filter menu. Stuck in booking flow.

Test flight/hotel search with keyboard-only navigation (all filters, all buttons)

Ensure date picker announces selected dates to screen readers

Verify accessibility options (accessible room, wheelchair accessible) filterable

Test seat selection with keyboard (arrow keys for navigation)

Ensure booking confirmation announces total cost, dates, and confirmation number

Test entire booking flow with JAWS or NVDA from search to confirmation

Implement aria-live regions for price updates and availability changes

Verify currency selection works with keyboard

Check itinerary display has clear structure and can be navigated

Test with both keyboard and screen reader on sample bookings